Support & FAQ

After signing up, tap 'Create Household' from the home screen. Give your household a name, add your pet(s), and you're ready to go. You can invite other members immediately or do it later.

Go to Settings → Household → Invite Members. You'll get a shareable link that you can send via text, email, or any messaging app. Anyone with the link can join your household instantly.

From the home screen, tap the '+' button and select 'Add Pet.' Enter your pet's name, type (dog, cat, etc.), and optionally add a photo. You can also set up default tasks for your pet during this step.

Yes! You can join multiple households. This is useful if you help care for pets at different locations, like a parent's house or a friend's pet.

Not yet — Pawlo is iPhone-only today (iOS 17 or later). Android is on the roadmap. Join the waitlist at getpawlo.app/android and we'll email you the day it ships.

Tasks are the core of Pawlo. Each task represents a pet care activity (feeding, walking, medication, etc.). When you complete a task, tap the checkmark. Everyone in your household sees it update in real-time with your name and the timestamp.

Conflict Detection is Pawlo's signature feature. If someone in your household has already completed a task (like feeding), and another person tries to mark it done again, Pawlo will show a warning: 'Already done by [name] at [time].' This prevents double-feeding and double-medicating, which can be dangerous for your pet.

Your household earns a streak for each consecutive day all daily tasks are completed. Streaks reset if any required task is missed for a full day. It's a fun way to keep everyone accountable!

Widgets let you see your pet's task status right from your iPhone home screen without opening the app. You can see which tasks are done, what's pending, and who last completed a task.

Everything, free: unlimited pet profiles, unlimited household members, daily task tracking, Conflict Detection, household streaks, home screen widgets, smart reminders, full care history, and custom task types. No trial, no subscription, no locked features.

Nothing. Pawlo is completely free — no trial, no subscription, and no locked features. There is no premium tier.

No. Pawlo is free. If you subscribed to an earlier paid version of Pawlo, you can cancel it any time: open the Settings app on your iPhone → tap your name → Subscriptions → Pawlo → Cancel Subscription.

Make sure all devices are connected to the internet. Try pulling down on the task list to force a refresh. If the issue persists, try signing out and back in. If you're still having trouble, contact us at contact@getpawlo.app.

Go to iPhone Settings → Pawlo → Notifications and make sure they're enabled. Also check that 'Do Not Disturb' is off. In the Pawlo app, go to Settings → Notifications to customize which alerts you receive.

Go to Pawlo Settings → Account → Delete Account. This will permanently delete your account and all associated data. If you're the only member of a household, the household and its data will also be deleted. This action cannot be undone.

Make sure you're running the latest version of Pawlo and iOS. Try force-closing the app and reopening it. If the problem continues, delete and reinstall the app (your data is backed up to your account). Contact us if issues persist.